Hamish Taylor

Hamish Taylor is a globally recognized keynote speaker, advisor and former CEO who helps organizations, leaders and teams put customer value at the heart of everything they do.

His career combines exceptional business experience with a deep understanding of customer engagement, leadership and innovation. Before becoming a sought-after international speaker and advisor, Hamish held senior leadership positions at Procter & Gamble and Price Waterhouse, before becoming CEO of Eurostar and Sainsbury’s Bank, all before the age of 40.

Over the years, Hamish has worked with more than 500 organizations in 48 countries, helping leaders challenge established thinking and identify how they can create greater value for both internal and external customers.

At the heart of his approach is a simple but powerful principle: it is the customer, not the organization, who decides whether value has actually been created. A clear Customer Promise can therefore become a powerful driver of customer engagement, innovation, collaboration and focused leadership.

Hamish’s insights are particularly relevant today to organizations operating in technology, IT, financial services, risk and compliance, where his experience across consumer goods and service industries offers fresh perspectives and practical approaches to transformation.

His keynotes are practical, energetic, thought-provoking and humorous, combining strategic insight with real-world stories from a career at the highest levels of business. He challenges audiences to rethink how they create value, engage with others and lead their organizations towards greater customer relevance and impact.

What he offers you

At the various organisations where Hamish held senior positions, he left behind a record of significant business growth triggered by a willingness to innovate and challenge traditional mind sets. In his presentations he focuses on enabling organisations to achieve breakthroughs by looking outside their current environment as well as helping them in their quest for further innovation and brand growth.

How he presents

Hamish is an accomplished speaker, his speeches are thought provoking and humorous and are a combination of real stories with tailored advice and practical tools.